Technology isn't the boogey man -- it can actually help you improve customer relationships and business operations.

Failure rates for CRM projects hover around 33%, according to a 2017 analysis. When CRM installations take a nosedive, they can damage long-standing customer relationships.

If a social media platform is the gatekeeper of your contact list, do you really own that information? I would argue no.

Check out Less Annoying CRM’s hidden Teams feature! You can create teams of users and share groups with specific teams.

Want to search for a specific note you left? Use your browser’s search function to easily search a page for keywords.

Learn about the improvements to events, better time detection when logging emails, improved customer service, and more.

In this post, we’ll go over all of the ways you can filter your groups to find just the contacts you need.

Each summer, Less Annoying CRM teaches folks from underrepresented groups in tech how to code. Coding fellows spend the summer working in the LACRM office learning programming from CEO Tyler King and other LACRM developers.

Every summer, Less Annoying CRM opens their offices to several interns. You may have already noticed some of the new faces below in your inbox or on our site — time to meet our 2019 intern cohort!

Pipelines are one of the more helpful features of the CRM, but they can also be tricky if you’ve never worked with them before.

This is a list of known VOIP phones that work with LACRM's click-to-call feature or offer their own browser extension that allow you to dial your LACRM contacts.

This help article lists each in house and third party integration you have access to with Less Annoying CRM.

This post covers CRM selection tips for small business, ways to work towards the career you want, and more.

For our 2019 user conferences, we're reducing our prices, keeping ticket sales open longer, and making US workshops free to attend.

Before you pull the trigger on upgrading your customer relationship management software, make sure you're investing in a system that will work for the business you run today.

In this post, we’ll review all of the reporting features available in your CRM account, plus we’ll share videos and webinars that show reporting in action.

The following CRM features usually aren’t necessary for small businesses and indicate that a CRM might be designed for a business with different needs.

After over six years since our last redesign, the time has come for us to make some major changes to the LACRM interface.

Check out March 2019's small update digest! We cover our new email marketing system, small mobile site updates, and more.

You are invited to the second Less Annoying User Conference! We'll hold sessions in the US and Europe this year. Tickets are on sale now!

Having a CRM tailored to your preferences not only makes your work easier, but it makes it more enjoyable to spend time in the CRM.

Although every small business is different, there are a few essential pieces of tech everyone needs, no matter what industry you’re in or your size.

Read our latest guest posts and interviews to learn Less Annoying's thoughts on starting a business, finding the right CRM, and offering stellar customer service.

The goals of CRM companies are often at odds with those of small businesses, but that doesn't mean the right partnership for your business doesn't exist.

Great customer service is the key to increasing your sales. Here's how to make it an integral part of your sales process.