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Terms of service

Terms of Service Summary: Here's an attempt at briefly and concisely summarizing some key points of these Terms of Service in non-legal-jargon.

The following terms and conditions govern all use of the LessAnnoyingCRM.com website ("Service") and all content, services and products available at or through the website. The Service is owned and operated by Less Annoying CRM, LLC. ("Less Annoying CRM"). The Service is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Less Annoying CRM’s Privacy Policy) and procedures that may be published from time to time on this Site by Less Annoying CRM (collectively, the "Agreement"). This Agreement shall be governed by and construed in accordance with the laws of Missouri without reference to conflict of laws principles. Any disputes under this Agreement may be brought in the state courts and the Federal courts located in St. Louis, Missouri, and the parties hereby consent to the personal jurisdiction and venue of these courts.

Please read this Agreement carefully before accessing or using the Service. By accessing or using any part of the website, you agree to become bound by the terms and conditions of this agreement. If these terms and conditions are considered an offer by Less Annoying CRM, acceptance is expressly limited to these terms. The failure of Less Annoying CRM to exercise or enforce any right granted in the Terms of Service shall not constitute a waiver of such rights, and the Terms of Service at all times constitutes the complete agreement between you and Less Annoying CRM, superseding any prior agreements.

General Terms

  1. If you do not agree to these Terms of Service, you must stop using the Service immediately. You may only use the Service upon agreeing to these Terms.
  2. You must be at least 13 years old to use the Service.
  3. Your use of the Service is undertaken at your own risk. The Service is presented "as is" and "as available."
  4. You must provide a valid name, a valid email address, and any other information requested as a part of the signup process.
  5. The security of your password and account name are solely your responsibility. The Service cannot be held responsible or liable for any loss resulting from the failure to comply with this security obligation.
  6. You may not use the Service for any unauthorized or illegal purposes. You may not use the Service in violation of any laws in your jurisdiction.
  7. You are responsible for all activity that occurs under your account, including posted Content. You are also responsible for all activity and Content posted by others who have accounts under your account.
  8. Less Annoying CRM does not expressly guarantee or warrant that your use of the Service will meet your requirements, nor that your use of the Service will be uninterrupted or free from error. Less Annoying CRM does not expressly guarantee that any and all defects in the operation of the Service will be corrected.
  9. Technical support is provided via email and phone, and is available to both trial users and paying users. Less Annoying CRM reserves the right to refuse support for any reason.
  10. You acknowledge and understand that Less Annoying CRM uses third party vendors and hosting partners to provide the necessary infrastructure (hardware, software, networking, storage, etc.) to run the Service.
  11. Abuse of any Less Annoying CRM user or employee (written, physical, or verbal) will result in immediate account termination.
  12. You may not use the Service to transmit any malicious code, such as viruses or worms.
  13. If your usage far exceeds the average of other Less Annoying CRM users, Less Annoying CRM reserves the right to deactivate your account until a time at which your usage can be restored to more typical levels.
  14. Less Annoying CRM cannot be held responsible for any damages, loss, or harm (direct, indirect, incidental, or otherwise) resulting from a lack of access to the Service, the result of any Content stored in the Service or the procurement thereof, unauthorized access to your account, data, or transmissions, or any other matter relating to the Service.

Payment and Refunding Terms

  1. All accounts are granted a minimum of a 30-day free trial upon registration, unless otherwise communicated by Less Annoying CRM’s team (via email, phone, or a posted notice in your account). A valid credit card or alternative supported payment method (e.g. bank card, Paypal) is required to maintain an active account after the end of the free trial period.
  2. If valid billing information is entered during the trial period, the account’s first payment will be charged to that payment method automatically at the end of the trial period. You may close your account prior to the end of the trial period to prevent your entered payment method from being charged when your trial ends.
  3. If a payment method has not been entered when the trial period ends, a notification will be posted on your account and your account will enter a temporary grace period. If at the end of the grace period billing information has not been entered, the account is subject to archiving or deletion by the Service.
  4. The Service is billed in advance for each billing period, for the length of billing period chosen for the subscription (monthly or annual). Once a payment is made for a billing period, that payment is not refundable, in part or in whole.
  5. Additional users added to your account during a billing period will result in a prorated charge for that user’s usage for the remainder of that billing period. Removed users will receive a prorated credit for the remainder of that billing period. Any credits from user removals will be applied to the payment for the next billing period.
  6. If you dispute a payment made for the Service (for example, by initiating a chargeback with your payment provider), we reserve the right to immediately suspend, archive, or delete your account and all associated data without further notice. If you wish to regain access to your account or any data associated with it, you may be required to: (1) repay the full amount of the disputed charge(s), and (2) cover any fees incurred by the Service as a result of the dispute. The Service is not obligated to retain your data during or after a payment dispute, and any restoration of access is solely at our discretion.
  7. All fees issued for the Service are exclusive of applicable taxes, levies, or duties. Depending on your billing address, you may be required to pay sales tax, VAT, or other consumption taxes in accordance with the laws of your jurisdiction. These taxes will be calculated and charged at the time of payment.

Cancellation Terms

  1. If you wish to cancel your account with the Service, you are responsible for properly ensuring this cancellation. While the Service may assist you in cancellation in the event of your account via email or phone, an email or phone call is not considered cancellation. An account’s listed owner can cancel their account anytime by visiting the “Close account” page in their settings.
  2. If you cancel your account in advance of your next scheduled monthly or annual billing date, your listed payment method will not be charged again.
  3. All of the information in your account is subject to indefinite archiving or deletion upon the cancellation of your account. Should any of your data remain on the Service’s servers after cancellation, no data will be viewed or disseminated in any way without your consent. You may request that we fully delete all of your data upon your cancellation.
  4. Less Annoying CRM reserves the right to suspend or terminate your account at any time and for any reason if it deems such action necessary. Such cancellation will subject your account’s data to the deletion or archiving previously detailed. Less Annoying CRM reserves the right to refuse service to anyone, at any time, and for any reason.
  5. Less Annoying CRM also reserves the right to throttle access or impose limitations on use at anytime for any reason deemed necessary.

Modification Terms

  1. Less Annoying CRM reserves the right to suspend or discontinue the Service (or any part of the Service) at any time, and for any length of time, with or without notice.
  2. Prices for the Service are subject to change with 30 days notice from Less Annoying CRM. Such notice may be provided via LessAnnoyingCRM.com, the Service itself, and/or email notification to the primary email address on file for the account’s listed owner.
  3. Less Annoying CRM is not liable to you or any third party for any changes made to the Service, alterations to the pricing of the Service, or discontinuation of the Service.
  4. You acknowledge that the Service is subject to change in form at any time without your prior consent as Less Annoying CRM works to improve and innovate upon the existing Service.

Content Terms

  1. All content added to the Service must comply with US copyright law.
  2. You retain ownership of and intellectual property rights over any Content added to your account in Less Annoying CRM, in accordance with Less Annoying CRM’s Privacy Policy.
  3. Less Annoying CRM reserves the right to remove Content that is available via the Service at its discretion. Less Annoying CRM is not obligated to remove Content from the Service at any time.
  4. You may not copy, sell, distribute, reverse-engineer, duplicate, or otherwise attempt to extract the source code of the Service or any part thereof. All aspects of the Service, including functionality and design, are copyright Less Annoying CRM, LLC, all rights reserved.

API Terms

  1. In the event that you access your Less Annoying CRM account through an API (Application Program Interface), you understand that Less Annoying CRM is not liable for any damages (direct, indirect, incidental, or otherwise) resulting from the use of the API or third-party products that access your data via the API.
  2. If Less Annoying CRM determines that you have abused your access to the Service’s API, Less Annoying CRM may terminate your account’s access to the API, temporarily or permanently. Actions that constitute abuse are at the discretion of Less Annoying CRM.
  3. Less Annoying CRM reserves the right to terminate or suspend your account’s access to the API at any time with or without notice, for any reason.
  4. There are no specific limits on API usage, but Less Annoying CRM reserves the right to throttle access if the usage is deemed excessive.

GDPR

The General Data Protection Regulation (GDPR) is a comprehensive set of regulations made by the European Union that dictates what companies like Less Annoying CRM must do in order to properly protect our customers’ data. The Less Annoying CRM Data Processing Agreement ("DPA") defines how we process your data in compliance with GDPR, and includes the EU Standard Contractual Clauses. These terms of service act as a contract between Less Annoying CRM and the terms of the DPA are included in that contract.

Questions or feedback regarding the Terms of Service agreement can be directed to Less Annoying CRM support at help@lessannoyingcrm.com.

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