Company philosophy

Musings on business strategy, product design, and anything else we're thinking about as we grow Less Annoying CRM.
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Company philosophy

Recent posts

Less Annoying CRM ranked Best CRM of 2021 by U.S. News & World Report
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June 1, 2021
Less Annoying CRM is proud and delighted to be ranked #1 on US News & World Report for the second year in a row.
The full story of why Less Annoying CRM is changing prices for new customers
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June 22, 2020
We have three main goals with this price increase, all of which are designed to build even more trust with our customers.
Why Less Annoying CRM needs a redesign
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March 26, 2019
As much as we pride ourselves on offering such a reliable and consistent experience to our customers over the last six years, enough has changed about the world and our company that our current design is starting to become a problem.
What we really learned from Software Advice’s 2016 CRM Software Report
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November 14, 2016
After conversations with hundreds of small businesses over the last year, a small business CRM comparison company, Software Advice, just published their 2016 CRM Software Small Buyer Business Report. The Less Annoying CRM team took a look at the data ourselves and came away with three key points we thought small businesses looking for a CRM will find valuable:
Recapping 2015, and settings goals for 2016
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January 1, 2016
Just like people set resolutions for themselves, it seems like a natural time for us to set a few New Year’s resolutions for LACRM.
6 Cost-Effective Ways To Make (and Keep) Your Employees Happy
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December 4, 2015
While happiness is a great investment, spending all your money on it isn’t. So here are a few ways you can perk up everyone’s work days that won’t burn a hole through your budget!
Why employee happiness could be a small business’ best investment
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November 30, 2015
Great employees make businesses great. Happy employees are great employees. Ergo, if you want to make a great business, keep your employees happy. Simple as that.
How startup funding works, and why we've decided to bootstrap
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July 13, 2015
The decision of whether or not to raise money from investors is a huge and very difficult one for most startups, so I figured I’d write down my thoughts on the topic in case it might help other entrepreneurs who are facing a similar decision.
Moving Upmarket: A concerning trend among software companies
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June 29, 2015
Everyone has used software that gets worse over time. This post tries to explain why it happens, and what you can do about it.
Tip for increasing sales: stop trying to increase sales
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June 8, 2015
No one likes dealing with a pushy salesperson. Put the customer's needs first, and your needs second.
Tip for increasing sales: stop trying to increase sales
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June 8, 2015
No one likes dealing with a pushy salesperson. Put the customer's needs first, and your needs second.
Our calendar just got less annoying
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February 4, 2015
Speed improvements, a better interface, and more!
Less Annoying CRM has a new home
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April 28, 2014
After being spread out across the country for over four years, we finally have a real office in St. Louis, Missouri.
Every major disaster starts out as a small mistake
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August 1, 2013
The more I think about this, the more I realize that major business problems have almost nothing to do with making mistakes.
The best decision we've made was to abandon a complete code rewrite
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July 30, 2013
That may sound like a failure, but it was actually a great move for our business. Here's the story of the project that wasn't meant to be.
User Retention: Reframing Expectations
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July 25, 2012
A few months ago we set a goal of getting as many trial users as possible on the phone.
What we did when a patent troll asked for our help
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May 8, 2012
If Less Annoying CRM were a brick-and-mortar, we’d have that clichéd sign on the wall: We reserve the right to refuse service to anyone.
FIPer: A modified FIP with even less dependence on defense and luck
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May 4, 2012
If you follow baseball at all, you are probably familiar with the concept of ERA as a summary statistic of a pitcher’s performance.
The Ten Commandments of Small Business Customer Service, Part 2
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April 20, 2012
Let’s jump right in and check out the second tablet before Moses’ arms get any more tired.
The Ten Commandments of Small Business Customer Service, Part 1
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April 10, 2012
I've been doing customer service for my entire professional life, and luckily, I’ve had the pleasure of working at two small companies that are dedicated to providing quality, personal customer service.
You'll be done reading this post in 3 minutes or less!
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March 28, 2012
Let's talk about an interesting phenomenon in SaaS companies’ web design. Ever noticed that everybody wants to tell you just how just how totally freaking quickly you’re going to be able to sign up for their product?
Why you should write more reviews/testimonials for fledgling businesses
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February 28, 2012
About two years ago, a Vietnamese sandwich (banh mi) shop opened up near my apartment in San Francisco.
How can designers and developers create great software if they don't know what it looks like?
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February 4, 2011
If there's one thing we like to talk about on this blog, it's great software. But unfortunately most software isn't great.
It's ok to adjust your expectations
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January 6, 2011
Today's post might seem off-topic, but it does relate to technology in the end.
Note to companies: Christmas is not an excuse to spam your customers
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December 22, 2010
Christmas is just a few days away, and businesses are scrambling to squeeze every last penny they can from desperate shoppers.
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