Customer service tips

Tips and tricks to make your customer experience the best out there.
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Customer service tips

Recent posts

How does a CRM help a travel agent?
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April 12, 2021
Being a successful travel agent is about managing relationships effectively. That's exactly what CRMs are for and why they can help a travel agent give personal attention to every client without eating up their days with data entry.
Travel agents share their #1 tips during the recession
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April 30, 2020
COVID-19's caused an economic downturn that affects travel agents everywhere -- here's how those in the field are managing it.
Get your clients to begin planning their 2021 trips now
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April 17, 2020
Current travel restrictions doesn't mean that travel planning needs to stop completely. Here's what travel advisors are doing to prepare for future trips.
The Small Business Tips Newsletter
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April 13, 2020
Interested in sharing and receiving tips from a small business community? This one's for you.
What's the #1 thing you've done for your business during a downturn?
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April 9, 2020
We asked small business owners what they are doing to help their businesses stay afloat and continue to thrive, and here are the top 5 tips they had, for any small business owner.
What tech do you need for your small business?
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February 22, 2019
The 4 essential pieces of tech every small business needs
How to build proactive customer support into your sales process
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February 19, 2019
Great customer service is the key to increasing your sales. Here's how to make it an integral part of your sales process.
Create an unforgettable VIP experience for your customers
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November 27, 2018
7 ways to make your best customers feel special!
How LACRM can improve your customer service
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January 11, 2018
Customer service and the customer experience go hand in hand — check out how LACRM can improve both
6 Resolutions you can make to improve your business in the new year
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December 18, 2017
Improve your business with help from Less Annoying CRM!
Customer-Centric Companies
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July 8, 2016
Customer-centric organizations are nothing new. Since the creation of customer relationship management and managing tools (CRMs), the idea that all product decisions should relate back to the customer seems like a no-brainer.
How to Deal with a Bad Communicator
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April 5, 2016
The best way to deal with a bad communicator? Good communication on your part.
Try before you buy: Why you should be offering free trials
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November 9, 2015
While providing something for free seems to be a bad business model, if you do it right, it just might pay you back.
How drip campaigns drive your revenue (by up to 18x!)
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November 2, 2015
The automated email campaign that gives your customers information that they want exactly when they want it. Here’s why you should start one now, and how you can do that!
Customer service tip: your customer is your best friend
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June 23, 2015
Customer service is key to a company’s success. This post discusses why treating your customer as your best friend significantly improves your customer service.
Tip for increasing sales: stop trying to increase sales
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June 8, 2015
No one likes dealing with a pushy salesperson. Put the customer's needs first, and your needs second.
Scaling customer service: hiring your first employee
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June 1, 2015
Customer service is easy when it's just you, but bringing on your first employee can be tricky. This post discusses some ways to get it right.
5 ways to turn customer relationships into long-term assets
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May 25, 2015
Loyal customers are worth their weight in gold. Here are a few ideas to help you start turning simple relationships into something much more valuable.
Get your customers talking about you
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October 21, 2013
Your customers are already your loudest and most effective advertisers, for better or for worse. If you can learn to utilize their position as potential advocates, you may find that they hold a world of new prospects.
User Retention: Reframing Expectations
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July 25, 2012
A few months ago we set a goal of getting as many trial users as possible on the phone.
The Ten Commandments of Small Business Customer Service, Part 2
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April 20, 2012
Let’s jump right in and check out the second tablet before Moses’ arms get any more tired.
The Ten Commandments of Small Business Customer Service, Part 1
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April 10, 2012
I've been doing customer service for my entire professional life, and luckily, I’ve had the pleasure of working at two small companies that are dedicated to providing quality, personal customer service.
Why you should write more reviews/testimonials for fledgling businesses
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February 28, 2012
About two years ago, a Vietnamese sandwich (banh mi) shop opened up near my apartment in San Francisco.
If a company wants to create a great product, they need to own the experience
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November 1, 2010
Last week I wrote about how AT&T's poor service effectively makes the Apple iPhone a bad product in many areas. This is consistent with a common theme on this blog: nothing matters except user experience.
When a client requests a new feature, imagine that they're not your client anymore
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October 22, 2010
If you work at a software company, then you know how hard it is to avoid feature bloat. You obviously want to listen to feedback from your users, but if you implement every feature requested, your software will end up complicated and uninspired.
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