COVID-19's caused an economic downturn that affects travel agents everywhere -- here's how those in the field are managing it.

Current travel restrictions doesn't mean that travel planning needs to stop completely. Here's what travel advisors are doing to prepare for future trips.

Interested in sharing and receiving tips from a small business community? This one's for you.

We asked small business owners what they are doing to help their businesses stay afloat and continue to thrive, and here are the top 5 tips they had, for any small business owner.

The 4 essential pieces of tech every small business needs

Great customer service is the key to increasing your sales. Here's how to make it an integral part of your sales process.

7 ways to make your best customers feel special!

Customer service and the customer experience go hand in hand — check out how LACRM can improve both

Improve your business with help from Less Annoying CRM!

Customer-centric organizations are nothing new. Since the creation of customer relationship management and managing tools (CRMs), the idea that all product decisions should relate back to the customer seems like a no-brainer.

The best way to deal with a bad communicator? Good communication on your part.

While providing something for free seems to be a bad business model, if you do it right, it just might pay you back.

The automated email campaign that gives your customers information that they want exactly when they want it. Here’s why you should start one now, and how you can do that!

Customer service is key to a company’s success. This post discusses why treating your customer as your best friend significantly improves your customer service.

No one likes dealing with a pushy salesperson. Put the customer's needs first, and your needs second.

Customer service is easy when it's just you, but bringing on your first employee can be tricky. This post discusses some ways to get it right.

Loyal customers are worth their weight in gold. Here are a few ideas to help you start turning simple relationships into something much more valuable.

Your customers are already your loudest and most effective advertisers, for better or for worse. If you can learn to utilize their position as potential advocates, you may find that they hold a world of new prospects.

A few months ago we set a goal of getting as many trial users as possible on the phone.

Let’s jump right in and check out the second tablet before Moses’ arms get any more tired.

I've been doing customer service for my entire professional life, and luckily, I’ve had the pleasure of working at two small companies that are dedicated to providing quality, personal customer service.

About two years ago, a Vietnamese sandwich (banh mi) shop opened up near my apartment in San Francisco.

Last week I wrote about how AT&T's poor service effectively makes the Apple iPhone a bad product in many areas. This is consistent with a common theme on this blog: nothing matters except user experience.

If you work at a software company, then you know how hard it is to avoid feature bloat. You obviously want to listen to feedback from your users, but if you implement every feature requested, your software will end up complicated and uninspired.

At Less Annoying Software, customer service is very important to us for two reasons.