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Company blog

Blog posts about Less Annoying CRM, our philosophy towards business, and much more.

Recent posts

Bluffing is easy when you're not actually bluffing
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September 22, 2010
I have a confession to make: I'm terrible at negotiating. I'm a complete pushover and I just can't hold my own.
inDinero automates finances for small businesses
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September 20, 2010
inDinero is a startup company that's generating a lot of buzz for its simple approach to financial software for entrepreneurs and small businesses.
Syncplicity update: Google Docs sync now working (but slow)
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September 16, 2010
While similar in many respects to Dropbox, Syncplicity offers a few differentiating factors including the ability to sync any folder on your computer, and integration with web services including Google Docs.
Syncplicity doesn't live up to it's name
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September 14, 2010
Syncplicity is one of a number of file sync and backup services along the lines of Dropbox, but with a few extra features.
Google Instant - blurring the line between searching and browsing
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September 10, 2010
You've probably noticed by now that Google just made a major change to their search product. Results now appear as soon as you start typing your search query and they continually update as you refine your search.
Usability trumps aesthetics in UI design
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September 9, 2010
I recently started checking out an online collaborative desktop service called Kohive.
The best customer service is the kind that never happens in the first place
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September 3, 2010
At Less Annoying Software, customer service is very important to us for two reasons.
What a good help section looks like
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September 2, 2010
For reasons that aren't worth going in to, Tyler and I have recently begun the process of setting up a server through Rackspace's cloud services.
Gmail offers a new type of inbox to help you prioritize your emails
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September 1, 2010
Staying organized can be a serious challenge, and the more unread emails you have piling up in your inbox, the more likely it is that something important will slip between the cracks. Google released a new feature this week to help solve this problem.
Apps vs. the web: how do you read your favorite content?
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August 30, 2010
If you own a smartphone, you generally have two different options when you want to read web content.
Why you shouldn't base your software off open-source projects
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August 18, 2010
Ok, so this title is a little inflammatory. Before getting into this, I should say that I am a huge fan of open-source software.
What is your software worth?
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August 17, 2010
In the process of finishing, I've been stripped of a number of heavily subsidized student software licenses, and have been looking into replacing them with full licenses for my new job in the real world.
Planning is important, but most people don't plan the right way
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August 6, 2010
The consensus among most lean start-ups seems to be that you should spend as little time as possible in meetings reviewing strategies and projections, and you should instead spend that time actually building your company.
Dear craftsmen: sometimes your tools deserve the blame
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July 29, 2010
I've recently been doing some poking around for statistics about customer relationships manager (CRM) software, particularly the reasons that companies give when CRM software hasn't worked for them.
Learn from the LAPD and be glad that you aren't running a big company
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July 28, 2010
You may have heard that the Los Angeles Police Department made a $7 million deal with Google to move their email from a Novell system to Google Apps.
Real simplicity doesn't make your software easier, it makes your life easier
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July 23, 2010
Simplicity is one of the most common themes on this blog. We like simple software, and we haven't been afraid to write about it in the past.
Product Update: Organize your contacts into groups, and invite your friends
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June 15, 2010
It's been about a month since our last product update, and we've made a lot of improvements. The most important change is our new "Groups" feature.
My thoughts on the Apple tablet
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January 26, 2010
As you may have heard, Apple is expected to announce a new tablet tomorrow (January 27th).
We're Live!
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November 10, 2009
As of Monday night, Less Annoying Software is officially live. What that means is that our software (the CRM I talked about earlier) is both stable enough and complete enough to be ready for real customers.
Our upcoming launch
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October 19, 2009
I realize that I haven't really talked about what Less Annoying Software will look like, so I'm going to spend this post briefly going over what we're working on.
Don't let users design
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September 9, 2009
The end goal for any smart software developer is to create something that the users enjoy. It matters little what the software does as long as people like using it.
Why you can't find good reviews online
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September 1, 2009
Have you ever done a quick Google search before buying a product to check out how other people feel? Doesn't it seem odd how overwhelmingly negative the comments generally are?
The cost of change
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August 29, 2009
As you know, this blog advocates the use of better software. Since we're developers, we tend to focus on how programmers and designers can positively impact software.
People aren't looking for what they don't know exists
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August 25, 2009
Since we're still in the early days of Less Annoying Software, the business model is still a little up in the air. We've got a pretty good idea of what we want to do, but there are a few things standing in the way.
History is working against us
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August 24, 2009
Today's topic is probably the #1 reason a lot of software sucks: inertia.

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