Less Annoying CRM
What is a CRM?
What is a CRM?
Musings on business strategy, product design, and anything else we're thinking about as we grow Less Annoying CRM.
Why Less Annoying CRM needs a redesign
Mar 26th, 2019
After over six years since our last redesign, the time has come for us to make some major changes to the LACRM interface.
How startup funding works, and why we've decided to bootstrap
Jul 13th, 2015
The decision of whether or not to raise money from investors is a huge and very difficult one for most startups. This post explains why we bootstrapped.
Moving Upmarket: A concerning trend among software companies
Jun 29th, 2015
Everyone has used software that gets worse over time. This post tries to explain why it happens, and what you can do about it.
Tip for increasing sales: stop trying to increase sales
Jun 8th, 2015
No one likes dealing with a pushy salesperson. Put the customer's needs first, and your needs second.
Our calendar just got less annoying
Feb 4th, 2015
The Less Annoying CRM calendar just got a major upgrade! From major speed improvements to an improved layout engine, you're going to love your new calendar.
Every major disaster starts out as a small mistake
Aug 1st, 2013
As an aspiring startup CEO, I enjoy watching interviews with successful tech entrepreneurs. I find that interviews can be a great way to learn from...
The best decision we've made was to abandon a complete code rewrite
Jul 30th, 2013
About a year ago, Less Annoying CRM began a major project: a complete code rewrite. We abandoned that project, and this blog post explains why.
User Retention: Reframing Expectations
Jul 25th, 2012
A few months ago we set a goal of getting as many trial users as possible on the phone. It became clear to us that our customization options were p...
What we did when a patent troll asked for our help
May 8th, 2012
If Less Annoying CRM were a brick-and-mortar, we’d have that clichéd sign on the wall: We reserve the right to refuse service to anyone. One of the...
FIPer: A modified FIP with even less dependence on defense and luck
May 4th, 2012
If you follow baseball at all, you are probably familiar with the concept of ERA as a summary statistic of a pitcher’s performance. You may also be...
How I monetized a blog in 30 days: what worked, and what didn't
Apr 24th, 2012
I help my mom run a cooking blog called The Yummy Life. She writes all the content, and I make sure the site actually works. We've been at it ...
The Ten Commandments of Small Business Customer Service, Part 2
Apr 20th, 2012
If you read Part 1, you know what this is all about. If not, go read it!Let’s jump right in and check out the second tablet before Moses’ arms get ...
The Ten Commandments of Small Business Customer Service, Part 1
Apr 10th, 2012
I've been doing customer service for my entire professional life, and luckily, I’ve had the pleasure of working at two small companies that ar...
You'll be done reading this post in 3 minutes or less!
Mar 28th, 2012
Listen, I know you’re in a hurry. This won’t take but a second. You’ll be out of here in a few minutes, tops. Let's talk about an...
Why you should write more reviews/testimonials for fledgling businesses
Feb 28th, 2012
About two years ago, a Vietnamese sandwich (banh mi) shop opened up near my apartment in San Francisco. In Vietnam, banh mi is street food that you...
How can designers and developers create great software if they don't know what it looks like?
Feb 4th, 2011
If there's one thing we like to talk about on this blog, it's great software. But unfortunately most software isn't great. Most software is ove...
It's ok to adjust your expectations
Jan 6th, 2011
Today's post might seem off-topic, but it does relate to technology in the end. Bracken and I are fans of the St. Louis Rams. In case yo...
Note to companies: Christmas is not an excuse to spam your customers
Dec 22nd, 2010
Christmas is just a few days away, and businesses are scrambling to squeeze every last penny they can from desperate shoppers.
Good web service; bad web service
Dec 14th, 2010
Unless you've been hiding under an Internet rock for the past few days, you've probably heard by now about the massive security bre...
Design Tip: Mockup every single screen, even the ones that don't matter
Dec 2nd, 2010
For the past month or so, We've been working on a project that we're calling "LAS 2.0". It's basically a complete re-think...
Tip: Imagine what your future self will think about how you spend your time
Nov 19th, 2010
My last post discussed what it means to be a lean startup. In it, I suggested that lean startups need to "release early and release often.&...
What it means to be a Lean Startup, and why we chose this model
Nov 17th, 2010
The internet has opened up all kinds of new opportunities for businesses in the last decade. At Less Annoying Software, we're taking advanta...
Testing vs using in software development and evaluation
Nov 11th, 2010
Over on the software side of the Less Annoying world, Tyler and I have recently been working on a pretty substantial redesign of the interface f...
Don't let grammar get in the way of expression. Don't blindly follow the rules.
Nov 8th, 2010
If you're reading this from an email or RSS reader, you may need to click through to the full post to watch the video I just read t...
If a company wants to create a great product, they need to own the experience
Nov 1st, 2010
Last week I wrote about how AT&T's poor service effectively makes the Apple iPhone a bad product in many areas. This is consistent with ...
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