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How to track inactive clients

Less Annoying CRM helps you track your relationships with clients, but sometimes a client becomes inactive. In those situations it’s important to preserve the client history, but you also want to be able to easily see that they aren’t currently active. There are three ways that you can mark clients as inactive to segment them from your active clients.

Option 1: Using a group.

Groups are a categorization tool that you can use to help tag your contacts. You can create an “Inactive” group to help segment your inactive clients. You can learn how to create groups here.

When you add a contact to the “Inactive” group, that’ll appear at the top of the contact record, so if you pull one up you can easily see they’re inactive.

Contact in Inactive group

You can also pull up all of your inactive clients by mousing over “Contacts” and selecting your “Inactive” group from the menu. This option may be best if you’ll want to quickly view all of your inactive clients, or if you want an inactive tag to be visible near the top of the page when you access a contact.

Option 2: Using a naming convention.

If you want to see that a contact is inactive from your main contact list, you can use a naming convention to help mark them. If you edit a contact name, you can include additional detail within their name to indicate that the client is inactive. That information will then be visible from your main contact list, and if you sort contacts alphabetically by name they’ll appear together as well

If you go to a contact record, you can select “Edit” to the right of “Contact info.” In the name field that appears, you can add “INACTIVE” to the Salutation or First name field. That detail will appear before the name on the contact record, and will appear in the main contact list.

Contact with edited name

One important note here is that because you are changing the name that can impact integrations and exports. If you integrate with another system, “INACTIVE” may be part of the name in that system as well. If you export your contacts, the name will include “INACTIVE” in the exported spreadsheet.

Option 3: Using a custom field.

Custom fields can be used to track unique details related to your contacts, and you can create a custom field to track whether a contact is inactive. Custom fields will appear in the “Contact info” section on the right side of the page, and you can filter by custom contact fields to pull up everyone with a particular entry.

You can learn more about creating custom fields here.

Once you’ve created a custom field, you can go to a contact and select “Edit” to the right of the “Contact info” section. In the dialog that appears, your new custom field will appear and you can select the appropriate option to mark them as inactive. Once saved, that field entry will appear on the right side under “Contact info.” The exact location of that field may vary, depending on whether you changed the order of other fields after you added this custom field.

Contact with inactive custom field

If you go to the main Contact list, you can also add a filter to view all inactive clients. Simply select “Add a filter” below “Filters & Sorting” in the page menu. In the dialog that appears, select your new inactive custom field, enter the appropriate option, and then apply the filter. This option may be best if you want to know a client is inactive, but don’t need it to be quite as visible as a group or naming convention.

Next up:
Contact, archive, archived, not active
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