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A collection of articles about small business advice, Less Annoying CRM's business philosophy, and updates for our CRM product.

Company blog

Small business tips

Recent posts

What is a domain name, and why does your company need one?
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March 4, 2010
This post is going to cover the most basic aspect of your company's online identity: your domain name.
Being better is a decent business plan
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February 16, 2010
As you probably know, Google released a new social networking feature called Google Buzz. Just like any Google product, some people love it and some people hate it.
Improvement doesn't always involve new features
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February 8, 2010
In my last post, I talked about how everything can be improved. I didn't make this distinction at the time, but I implied that I was talking about improving existing features as opposed to creating new ones.
Problems are never completely solved
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January 30, 2010
Last night I went out to a Thai restaurant with some friends. When the bill came, I saw something that I've never seen before.
My thoughts on the Apple tablet
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January 26, 2010
As you may have heard, Apple is expected to announce a new tablet tomorrow (January 27th).
What kind of developer would you hire?
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January 20, 2010
I recently had a conversation with someone about what type of people a start-up company should hire.
Simplicity is a wonderful thing
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January 14, 2010
It recently became clear that I spent the past 20 hours of work designing screens that we won't actually use, and I couldn't be happier.
Don't try to copy the big guys
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January 9, 2010
One of the things that I love most about working at Less Annoying Software is that we don't have any artificial barriers between us and our work.
Companies, please let me give you money
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December 31, 2009
Regardless of what a company does, every business needs to be good at at least one thing: accepting money.
Specific advice is awesome
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November 20, 2009
Now that we actually have a product, Bracken and I are trying to figure out ways to bring people to our site.
The Tragedy of the Common[']s [Fridge]
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November 19, 2009
During my graduate career, I've read and analyzed a ton of research papers. Of all the compliments that one could give, I think the highest praise is to say that a method, experimental design, or proof is elegant.
Another take on elegant solutions
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November 19, 2009
Here's a fairly spot on comic on the relative importance of elegance in academics vs. business, courtesy of xkcd.com.
Activation Barriers, Cooperativity, and other needless physical analogies (Part III)
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November 18, 2009
I wanted to get away a bit from discussion of using technology and focus more on how some of those ideas impact the way we are approaching the design of Less Annoying Software. So here goes.
Activation Barriers, Cooperativity, and other needless physical analogies (Part II)
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November 17, 2009
As promised, I'm back with more analogies to chemistry and physics. If you enjoyed yesterday's post, you're in for a treat. If not, this post is completely different.
Activation Barriers, Cooperativity, and other needless physical analogies (Part I)
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November 16, 2009
I wanted to start off my blogging with a few thoughts on my interpretation of a popular theme of this blog: the value and costs associated with change.
Five reasons to use Google Chrome
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November 12, 2009
I have an annoying habit of evangelizing certain technologies to just about anyone I talk with. One of the most common programs I recommend is Chrome, a relatively new web browser from Google.
We're Live!
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November 10, 2009
As of Monday night, Less Annoying Software is officially live. What that means is that our software (the CRM I talked about earlier) is both stable enough and complete enough to be ready for real customers.
When is the right time to launch? Now.
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October 27, 2009
Here at Less Annoying Software, we're big fans of Software as a Service (SaaS).
Our upcoming launch
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October 19, 2009
I realize that I haven't really talked about what Less Annoying Software will look like, so I'm going to spend this post briefly going over what we're working on.
The Value of Immediate Response
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October 4, 2009
One of the most interesting things I've read is that Windows 7 is slightly faster than Vista, but in usability tests, users thought that it was much faster.
Don't add new features at the expense of your old features
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October 2, 2009
As soon as you build up a respectable user base, that all changes. Once your users rely on your software to perform a task, it's important to make sure that you don't disrupt that.
Compromise is the death of Innovation
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September 27, 2009
Bracken and I are in the process of designing our first round of software. I'll write a post in the next couple of weeks explaining exactly what we're working on, but what's been more interesting so far is how we've been making decisions.
Sales or Development - The chicken or the egg?
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September 19, 2009
I got in an interesting conversation tonight with a friend of mine that works as a sales rep.
Windows hotkeys you should know and use
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September 17, 2009
I spend a fair amount of time looking over people's shoulders while instructing them on how to do various things on their computers. Of all the ways in which many people could improve their productivity, I think learning basic hotkeys would probably lead to the most noticeable results.
Don't send an email to confirm that you won't send me emails
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September 14, 2009
I had to deal with some pretty terrible software earlier today so I thought I'd share. I've been getting emails from my Alma Mater that I really have no interest in, so I clicked the "unsubscribe" link at the bottom of the email.

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