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How do custom pipeline fields work

Pipeline statuses tell you what step a person is within a process, but in a lot of cases, you just need more detail than that! For those situations, Less Annoying CRM has custom pipeline fields.

When customizing the statuses of your pipeline, you will see a section for custom fields below the statuses section. Click the Create a new custom pipeline field button to pop up a window that gives you a variety of different field types to choose from -- text boxes, dropdown lists, checkbox lists, number fields, date fields, and larger text areas. Give your field a title, choose the field type, and fill out any subsequently required information (for example, you'll need to enter the options for dropdown or checkbox lists).

Create custom pipeline field dialog

Custom pipeline fields are great for collecting all kinds of information about the workflow you are tracking with that pipeline. Make sure to only create this kind of custom field when you're tracking something about a particular process -- information about the person or the company themselves should be stored on the main record profile so that you can easily reference it even once your pipeline is closed!

Some examples of things you can track with custom fields:

  • A checklist of the required documents
  • What products/services of yours a potential client is interested in
  • The total amount of a sale
  • A summary of the terms of a contract
  • A project's target completion date

All custom fields will be shown on the pipeline report for easy reference.

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Keywords:
Custom pipeline fields, tracking