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Custom field types

Learn more about different custom field types to determine which option is best for your needs.

Not sure how to add a custom field? Learn how to add a custom contact field here or a custom pipeline field here.

Text Box (single-line)
  • Text boxes accept any entry, including letters and numbers, and is best if there's a wide variation in the values of the field.
  • A single-line text box field is a good option if you need some flexibility, but won't have much text to enter.
  • Examples: "Partner name," "Children's names," or "Hobby" fields.
Text Area (multi-line)
  • Text areas accept any text, including letters and numbers. Line breaks can be added to break up larger entries.
  • A multi-line text area field is a good option if you need some flexibility, and will have a large amount of text to enter.
  • Examples: "Special considerations," "Additional requests," or other specialized note area fields.
Number field
  • Number fields only accept numerical entries, and allow you to sort and filter by amount.
  • A number field is a good option if the only entries will be numbers (no letters or special characters).
  • Examples: "Account ID," "Client ID," or "Value" fields.
Date Field
  • Date fields only accept dates with both a month and day, or with a month, day, and year. Date fields can appear on the calendar, which can be helpful to keep an eye on upcoming dates.
  • A date field is a good option for tracking important dates.
  • Examples: "Spouse's birthday," "Client anniversary," or "Contract expiration date" fields.
Dropdown List
  • Dropdown lists have a pre-entered list of options to choose from, and help avoid typos when dealing with a small number of options. You can choose one entry from the options for this field.
  • A dropdown list is a good option if the field values are limited and only one value will be selected.
  • Examples: "Lead source," "Industry" or "Type of plan" fields.
Checkbox List
  • Checkbox lists have a pre-entered list of options to choose from, and help avoid typos. Tick off multiple options to select more than one entry in this field.
  • A checkbox list is a good option if the field values are limited, and you'll often need to select more than one value.
  • Examples: "Product" or "Service" fields.
Contact Link
  • Contact link fields allow you to search existing records for a name, and once selected the name will appear as a link. Click on that link to go straight to the other record.
  • A contact link field is a good option if you need to create a link with another contact or company.
  • Examples: "Referred by," "Family members," or "Vendors" fields.
File Field
  • File fields allow you to upload one or more files from your computer to a file field. Files will appear by name, and you can select the file to access it again.
  • A file field is a good option if you need to track specific files or documents.
  • Examples: "Quote," "Contract," or "Job pics" fields.
Additional details to keep in mind:
  • There are some situations where tracking the exact same info might use different field types, depending on the end goal.
  • If you want to track the product of a sale, you could use either a dropdown list or a checkbox list. Both of those options allow you to pre-enter options that you'll select later, the difference is whether your customers buy one product at a time, or if they buy more than one product at a time.
  • If you want to track the value of a sale, you could use a number field or a dropdown list. If you want to have a specific number, you can use a number field. If you want more of an estimate, you can instead use a dropdown list with a range of values for each option (like, 1-500, 501-1,000, etc).
  • If you want to track client ID numbers, you could use a number field or a single-line text box. If your ID numbers include only numbers, you can use a number field. If your ID numbers include numbers and letters, you can use a single-line text box instead.
Next up:
Creating custom contact fields
Keywords:
Custom fields, field types, dropdown, checkbox, text box, text area, difference
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