How much does Freshworks cost in 2021

Annual billing

Freshworks Growth

$29/user/month

Freshworks Pro

$69/user/month

Freshworks Enterprise

$125/user/month

Monthly billing

Freshworks Growth

$35/user/month

Freshworks Pro

$85/user/month

Freshworks Enterprise

$149/user/month

What will I actually be paying per year?

Annual billing is often tempting because it offers a per user price that is slightly lower than monthly billing. However, annual billing requires you to pay for a full year either in advance, or by the end of the service year. As such, the true cost of annual billing should factor in the entire year.

The prices bolded below are the total upfront cost for a full year, for the minimum number of users for that tier.

Freshworks Growth

  • $29 per user per month
  • Because you are billed annually, your minimum upfront cost is 29 x 12 = $348 (for a single user)

Freshworks Pro

  • $69 per user per month
  • Because you are billed annually, your minimum upfront cost is 69 x 12 = $828 (for a single user)

Freshworks Enterprise

  • $125 per user per month
  • Because you are billed annually, your minimum upfront cost is 125 x 12 = $1500 (for a single user)

When should I pay monthly instead of annually?

While there are many reasons why you would opt to pay monthly instead of annually (for example, the ability to switch CRMs whenever you want), one of the more straightforward reasons would be the duration of time you plan on using a CRM.

Listed below is the maximum duration of time you would need to use a CRM tier before it is more "worth it" to pay for a full year instead.

Freshworks Growth

  • $35 per user per month
  • This is 20.7% more expensive than the monthly price billed annually.
  • For a single user, you should opt for monthly billing if you plan on using Freshworks Growth for fewer than 348 / 35 = ~9 months.

Freshworks Pro

  • $85 per user per month
  • This is 23.2% more expensive than the monthly price billed annually.
  • For a single user, you should opt for monthly billing if you plan on using Freshworks Pro for fewer than 828 / 85 = ~9 months.

Freshworks Enterprise

  • $149 per user per month
  • This is 19.2% more expensive than the monthly price billed annually.
  • For a single user, you should opt for monthly billing if you plan on using Freshworks Enterprise for fewer than 1500 / 149 = ~10 months.

Other than price, how is each

Freshworks

tier different?

Freshworks Growth

  • Offers email management, customer lifecycle tracking, built-in phone system, and landing pages. You're limited to 1000 marketing contacts, 5 marketing journeys, sales sequences, and landing pages.

Freshworks Pro

  • You have access to more contacts (3,000), marketing journeys (20), sales sequences (10) and landing pages (10). In addition, you'll be able to track a product catalog, manage territories and users, and create custom fields.

Freshworks Enterprise

  • Limits on contacts, journeys, sales sequences, and landing pages are increased, but you also have more nuanced permission settings, audit logs, sales forecasting tools, and detailed metrics for your custom reports.

What are the limitations of the free version of

Freshworks

?

Many CRMs offer a free version of their software with severe feature limitations. While appealing to small businesses or solopreneurs, most free versions are simply marketing tools to introduce new users to a paid tier and are not designed to be scalable.