Last week I wrote about how AT&T's poor service effectively makes the Apple iPhone a bad product in many areas. This is consistent with a common theme on this blog: nothing matters except user experience.
If you work at a software company, then you know how hard it is to avoid feature bloat. You obviously want to listen to feedback from your users, but if you implement every feature requested, your software will end up complicated and uninspired.
At Less Annoying Software, customer service is very important to us for two reasons.
For reasons that aren't worth going in to, Tyler and I have recently begun the process of setting up a server through Rackspace's cloud services.
Shouldn't we make it as easy as possible for our customers to get ahold of us?
Apple's been making a lot of headlines recently over problems related to the antenna of the new iPhone 4. Perhaps bigger than the problems with the phone itself, however, has been the way they've dealt with the problems.
I had to deal with some pretty terrible software earlier today so I thought I'd share. I've been getting emails from my Alma Mater that I really have no interest in, so I clicked the "unsubscribe" link at the bottom of the email.
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