At this time, Less Annoying CRM only integrates with Google Contacts -- we do not have any kind of direct sync for Apple's iCloud service. (Apple does not offer syncing directly with iCloud except through natively-installed applications on iOS or MacOS platforms, whereas Less Annoying CRM is entirely web-based.) However, it is possible to sync your contacts between your Apple mobile devices (iPhone/iPad) and the CRM by using Google as a connector. Less Annoying CRM syncs with Google, your phone or tablet also syncs with Google, and data gets passed back and forth in both directions.
What's the catch? Apple devices (including both MacOS computer and iPad/iPhone mobile devices) will push contacts created on that device to either iCloud Contacts or Google Contacts. You cannot fully sync your Apple device with both at the same time. This is simply a limitation imposed by Apple through their operating system, and unfortunately this normally means picking either one of these two systems to use as your primary/sole syncing database.
If you are already using iCloud to store your contacts and connect them between your Apple devices, then switching to using Google instead will require converting all of those devices to sync with Google. You can get the same functionality (plus the connection to Less Annoying CRM, and other platforms that link with Google), but it takes a little effort to make the switch. This article will cover the process for making that change.
Start by following those instructions -- connecting your Google Contacts to your phone using these directions will begin pulling contacts from your Google account into your iPad/iPhone's contact list. This will ensure that any contacts you add to your Google database show up in your phone's/tablet's contact list. If you have your Google account synced with Less Annoying CRM, then any contacts you create in your CRM will sync to Google and then across to your phone within a few hours.
If you want new contacts that you add to your phone to push to Google (and thus to the CRM), you need to change your settings such that your default contact-syncing account is Google instead of iCloud.
To do this:
To get the contacts on your phone/tablet into Google so that they sync across to the CRM, you’ll need to export the contacts from your iPhone/iPad and then import them to Google.
Saving and Exporting contacts from your iPhone/iPad
Please note: Some web browsers have trouble downloading vCards from iCloud.com -- if the file does not automatically download, try using another browser (Firefox, Internet Explorer, Safari, etc.).
Once that's all done, your contacts from your iCloud account will be in your Google account. They'll then sync back to your phone/tablet, as well as across to Less Annoying CRM. Any changes made to these contacts will sync across to all connected systems.
You can set up the sync between Less Annoying CRM and Google on your Sync with Google settings page. Choose the option under the "Contacts" column to set up the sync. For guidance on how to connect the sync, check out the video displayed on that page -- you can also find it here.
If you have questions about how to configure your Google Contact/Less Annoying CRM sync, please don't hesitate to contact us.