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How to turn off two-factor authentication

Less Annoying CRM offers two-factor authentication (or “2fa”) as a way to enhance the security of your CRM account by adding an extra step to the login process. You can learn more about two-factor authentication here and how to set it up here.

After you’ve turned on 2fa, it is possible to turn it back off. Whether you’re having trouble getting your codes, or if you need someone else to share your login, you can turn off two-factor authentication to remove this additional security feature during login.

There are two ways that two-factor authentication can be turned off for your account. If you’re able to log into your own account, you can turn off 2fa from within your account. If you are a user on a shared account, your administrator can also turn off two-factor authentication for you.

Please note: you will need to be able to log into your account in order to turn off 2fa. If you are a single user with no 2fa backup codes available, you’ll need to contact us directly for help.

Turning off your own 2fa settings

If you’re currently logged into your CRM account, you can turn off your own two-factor authentication. If you mouse over “Settings” you can select “Profile and Login Info” in the menu. On the next page, you’ll see a section “Login info” that includes your login email address. In the section for “Enhanced login security” you can click the “Manage” link.

That will open a dialog that includes additional details regarding your 2fa settings. If you want to turn off 2fa completely, you can select the “Disable two-factor authentication” button at the bottom of the dialog.

The next dialog will give you a warning about 2fa before disabling it. It’s important to understand the two-factor authentication provides an additional layer of security, and removing that does remove one layer of protection. When you’re ready to proceed, you can again click the “Disable two-factor authentication” button at the bottom of the dialog.

That’s it! Your account will no longer have two-factor authentication enabled. Going forward, you’ll be able to log in with only your email address and password (no code necessary).

Administrators turning off 2fa for another user

If you’re an administrator on an account with multiple users, you can turn off 2fa for another user. If you mouse over “Settings” you can select “Users” in the menu. On the next page, you’ll see a list of your existing users. The lock icon to the right of a user’s name indicates that they currently have 2fa enabled. In order to disable 2fa on their account, you’ll first need to click on the lock icon.

A dialog will open indicating that the user currently has two-factor authentication turned on. It’ll also identify what method a user has enabled (App, SMS, or Email). You can select the link “Disable two-factor authentication” to turn their 2fa off.

Next, a dialog will open asking you to confirm that you’d like to disable two-factor authentication for this user. It’s important to understand the two-factor authentication provides an additional layer of security, and removing that does remove one layer of protection. When you’re ready to proceed, you can click the “Disable two-factor authentication” button at the bottom of the dialog.

That’s it! The user will no longer have two-factor authentication enabled, and they can log in using only their email address and password going forward (no code necessary).

Next up:
What is two-factor authentication and how does it work?
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