What will I actually be paying per year?
Annual billing is often tempting because it offers a per user price that is slightly lower than monthly billing. However, annual billing requires you to pay for a full year either in advance, or by the end of the service year. As such, the true cost of annual billing should factor in the entire year.
The prices bolded below are the total upfront cost for a full year, for the minimum number of users for that tier.
Zendesk Suite Team
- $55/user/month
- Because you are billed annually, your minimum upfront cost is 55 x 12 = $660 (for a single user)
Zendesk Suite Growth
- $89/user/month
- Because you are billed annually, your minimum upfront cost is 89 x 12 = $1,068 (for a single user)
Zendesk Suite Professional
- $115/user/month
- Because you are billed annually, your minimum upfront cost is 115 x 12 = $1,380 (for a single user)
When should I pay monthly instead of annually?
While there are many reasons why you would opt to pay monthly instead of annually (for example, the ability to switch CRMs whenever you want), one of the more straightforward reasons would be the duration of time you plan on using a CRM.
Listed below is the maximum duration of time you would need to use a CRM tier before it is more "worth it" to pay for a full year instead.
Zendesk Suite Team
- $69 per user per month
- This is 25.5% more expensive than the monthly price billed annually.
- For a single user, you should opt for monthly billing if you plan on using Zendesk Suite Team for fewer than 660/69 = ~9 months.
Zendesk Suite Growth
- $115 per user per month
- This is 29.2% more expensive than the monthly price billed annually.
- For a single user, you should opt for monthly billing if you plan on using Zendesk Suite Growth for fewer than 1,068/115 = ~9 months.
Zendesk Suite Professional
- $149 per user per month
- This is 29.5% more expensive than the monthly price billed annually.
- For a single user, you should opt for monthly billing if you plan on using Zendesk Suite Professional for fewer than 1,380/149 = ~9 months.
Zendesk Suite Team
- Includes help desk tools like emails, contact forms, tickets. 2 departments on each account, call recording and group call routing, 1 default language, 1 help center. 10GB of data storage and 10GB of file storage per user, 100,000 contacts and companies.
Zendesk Suite Growth
- Includes 40+ languages, custom themes and article views for your help center, up to 5 help centers, customer portals, customer satisfaction surveys, and conditional ticket fields.
Zendesk Suite Professional
- Includes operating hours for call and live chat center, community forums, unlimited departments on each account, 1hr refresh rate for reports, conference calling, and call blocking.
Zendesk Suite Enterprise
- Includes more custom theme templates, up to 300 help centers, guided help ticket management for agents, publishing workflows for knowledge base, audit logs, custom agent roles, and sandbox testing environments.
Many CRMs offer a free version of their software with severe feature limitations. While appealing to small businesses or solopreneurs, most free versions are simply marketing tools to introduce new users to a paid tier and are not designed to be scalable.
