While Less Annoying CRM does not have a direct integration with any VOIP systems, there are some click-to-call systems that can work alongside the CRM to enable click-to-call functionality. There are a few different ways that your VOIP system might enable this. Below is a list of VOIP phones that have worked with the CRM’s click-to-call feature in the past. There may be other programs that offer similar functionality in one way or another -- these are just the programs of which we're already aware.
NOTE: Since LACRM did not develop these programs, we can't control whether or not they will continue to work with LACRM, nor can we control their maintenance or offer support for them. If you don’t see a system that you are looking for, or you find a VOIP program on this list that no longer works with the CRM, please reach out to Less Annoying’s customer support.
There are a few ways that VOIP tools might facilitate click-to-call functionality in tandem with the CRM. The list below will break the options into three sections based on these different categories:
While LACRM doesn't offer any integrations with VOIP tools, a few VOIP systems have built their own connections to LACRM through the LACRM API. You can enable your API and link these systems directly to your CRM account -- though you should bear in mind that doing so grants the dialer tool access to your account's data.
Less Annoying CRM has a setting that allows you to format your phone numbers in your system as clickable links using a number different protocols that can trigger action from softphone dialers installed on your computer/device. Depending on whether your softphone supports any of these protocols, you may be able to click links in the CRM and have your computer launch the appropriate program and dial out. You'll find the CRM setting on your Integrations settings page. Here are the programs we know to support these kinds of click-to-dial protocols:
A variety of dialers offer their own custom-made browser extensions to facilitate click-to-dial. These tools install directly into your browser and scan webpages (including LACRM pages) for phone numbers, then insert code that converts those phone numbers into clickable links. NOTE: With these extensions, the CRM is completely passive, so no settings changes in the CRM are required -- but this also means that LACRM has no control over the efficacy of these tools!
Questions? Comments? Contact us! We’d be happy to investigate other dialers or explain how click-to-call works with LACRM.