If you see a "Need admin approval" message when trying to connect the email integration with LACRM, this means your Google or Outlook account requires an administrator to grant permission before third-party apps like LACRM can access your account. This is a Google or Outlook/Microsoft security setting — it's not something LACRM controls.
- Learn how to change settings in Outlook here. Note that you will need administrative access to make changes. If you don’t have these options, you’ll need to contact your Outlook administrator (this might be an IT person or manager).
- Learn how to change settings in Google here. Note that you will need administrative access to make changes. If you don’t have these options, you’ll need to contact your Google administrator (this might be an IT person or manager).
Please note: we can only provide support for our own product— while we're happy to list documentation we've found helpful in updating admin settings, you should contact Google or Outlook support if you need additional guidance.
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