Shouldn't we make it as easy as possible for our customers to get ahold of us?
Earlier today, I received an email from a friend of mine asking for a copy of my PhD thesis proposal to use as a guide while he writes his own.
When you run a small business, it can be easy to become insulated. You are so busy dealing with problems specific to your company that you might lose track of what's going on in the outside world.
One of the major advantages that a small business has over bigger companies is the ability to easily implement changes. This agility, however, is obviously only beneficial if you actually use it and are willing to adapt, even when things seem to be going well.
Regardless of what a company does, every business needs to be good at at least one thing: accepting money.
I got in an interesting conversation tonight with a friend of mine that works as a sales rep.
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