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Less Annoying CRM is a tech start-up based in St. Louis. Our goal is to help small businesses succeed, and we're looking for great people to join us.
At Less Annoying CRM, we're not interested in being typical. It's right there in the name -- we're passionate about improving on the status quo. We like to start with a good idea and refine it by thinking critically about every aspect of that idea. That goes for our product (Less Annoying CRM), our company culture, and even our hiring process. We want intelligent, curious, and gregarious people who share that perspective.

We have a foot planted firmly in two opposite worlds: We're self-funded, which means we're practical, stable, and deliberate. But we're also a tech startup, which means we're flexible, fun, and agile. We're looking for people who take responsibility seriously, who understand our mission and culture, and who can enjoy life while keeping pace in a fast-paced work environment.

Our St. Louis roots go deep. Our co-founders grew up in University City, our office is located downtown, and we are eager to be a part of the entrepreneurial renaissance that is underway here in the Lou.

Sounding good? Read on.
This is Maggie
(CRM Coach)
On the job, Maggie helps our users get up and running with the product and answers any and all questions they have as they continue to use the CRM. Outside of Less Annoying, she stays pretty busy, whether it’s biking, doing yoga, or working on productions with the theater company she runs here in town. Check out what she has to say about her experience with LACRM!

Interview with Maggie Conroy, a CRM coach who started in 2018:

What were you doing before LACRM? What made you want to make a switch and seek a position here?
Before LACRM, I had worked several different full-time jobs since graduating from college (such as managing a flower shop and nannying for a family here in STL). My background is in theater performance and production, so I've always loved working with different types of people and challenging my communication skills. I had heard really great things about the culture at LACRM, and I liked the challenge of having to learn something completely new, so I applied.
What have you learned so far in your career here?
I've learned a lot about the day-to-day operations of running a small business, but I think I've also learned a lot about how to be independently motivated and approach learning new skills in different ways. The company is still small enough that you can take full ownership over new projects, which allows you to set the rules about how you'll accomplish tasks and reach goals. For instance, I started taking over making all of the help videos for the site (had never done anything remotely close to that), so I had to learn how to set attainable goals for learning new software, and then make a plan that allowed me to successfully carry out each project. LACRM is great because everyone is so open to learning new things, and they really give you the support needed to succeed (or fail, which, like, is still a success).
What’s your day-to-day life like working as a CRM Coach at LACRM?
It totally varies from day to day, which I love. Sometimes I'll spend a few hours answering customer questions, or sometimes I'll be on the phone with customers helping them get set up in the CRM. I love that we're not email support only, as getting on the phone with a customer just allows you to really get into the problem they're trying to solve and learn more about their business, which is so much more personal than an email. Also, our customers are awesome.
CRM Coaches get to designate 20% of each work week to other projects outside of the role. What have you had the opportunity to work on, and how has this impacted your career overall?
I've taken over making all of the help videos on our site, and I'm also the conference coordinator for our US and UK User Conferences. Video work lets me work my creative muscles a bit, and I really like the satisfaction of helping visual learners understand how the CRM works (‘cause I am one!). Conference planning is totally unlike anything else, and I love having the opportunity for face-to-face customer interaction.
How do you like living in St. Louis?
Love it. Born and raised here. I live for the changing of seasons in STL (literally -- I NEED IT TO SURVIVE) and I love being 10 minutes away from everything -- there's so much to do and see (and eat)!
What are a few of your favorite things about working for LACRM?
THE PEOPLE. These are some of the best people I know, and everyone is invested in making our customers happy. It's a very energetic vibe in the office -- you can really feel that people are happy at work and are excited to be a part of a growing company. I know how lucky I am to work somewhere like that. I also love the 20% time project -- this is such a special perk of the job, because it not only gives variety to your day to day stuff, but it allows you to expand your knowledge set and have major ownership in the company's success.
What do you think separates LACRM from other companies?
Employee happiness is a priority for the company, and you can feel it. Sure, there are lots of little perks that make working here so enjoyable (company lunches, team outings, weekly work-from-home days), but everyone is invested in making a happy, healthy company culture that nurtures new ideas and welcomes professional development, which makes all the difference. It feels like a family.
Is there anything else you’d like to say to someone considering applying for a role at Less Annoying?
I'd say to talk to someone who works here if you have questions -- we'd be happy to give you the scoop! If you are a people person who likes solving problems and being a part of a tight-knit team, apply!

This is Kelly
(Software engineer)
Kelly’s work days are spent working on the CRM itself: improving the software and building new tools that will continually make our product better for our users. When she’s off the clock, you can find her longboarding around STL, hitting up all of the city’s pop-ups, markets, and fairs, and struggling up the rock climbing wall at the gym. She first joined as a coding fellow but has been full-time since 2018!

Interview with Kelly Jung, a developer who started in 2018:

What were you doing before LACRM?
Before LACRM I had just graduated from WashU with a Bachelor's in Psychology. I had participated in the coding fellowship the summer before my senior year. I'd taken computer science classes for fun, but never really thought I would consider it as a career!
You started as a coding fellow -- what was the fellowship like for you?
Hands down one of the best choices I've made! I thought that having already taken some computer science classes would make the fellowship a breeze and just allow myself to really hone those skills, but I quickly realized that I had so much to learn and bad coding habits to fix. Putting CS knowledge to practical use and seeing a project of my own come to fruition was rewarding, and coding through the fellowship has made me realize that coding is something that I could actually do as a career. Plus, that was the summer I truly learned to love and appreciate St. Louis as a city.
What was it like to then transition to a full-time employee?
Definitely a little weird, since as a coding fellow, I wasn't working for LACRM but was still a part of it. During the fellowship, I knew nothing about our product or really knew how it worked, thus never felt any sort of "responsibility" for LACRM. But having already been exposed to the company philosophy, culture, etc. made transitioning easy and quick. I already knew most of the people at LACRM and was super excited to be going back to join them and actually be working alongside them!
What have you learned so far in your career here?
I don't even know where to start with how much I have learned! I've learned a new coding language, framework, better practices, UI/UX stuff, code architecture, and other technical things I only would have been able to learn through working experience. And that's just the coding stuff. Being at a smaller company like LACRM has also allowed me to learn more about running a business in a bigger picture sense, since I feel like I have easy access to others' knowledge/expertise at the company and am included and able to ask questions when decisions are being made and things are being executed.
What’s your day-to-day life like working as a developer at LACRM?
My day-to-day doesn't vary that much since I'm just coding, but it's never monotonous. We have an Agile-like system of project management, so I always have a project (or a smaller part of a bigger project) to work on, which is then broken down into various milestones. Each member of the development team has the responsibility of being on bug-fix duty/development support for a few weeks at a time, so when it's my turn for that, I'm normally not working on my project and focusing on diagnosing and fixing bugs.
What types of projects do you get to work on in your role?
One of the first few times that I sat down with Tyler (our CEO) to plan out a future project, he asked me what motivates me in general and what motivates me to code. That's stuck with me for a bit, and I'm still figuring it out, but at the moment, I really like seeing physical changes being made to our product. So I've been working on a lot of UI things for an upcoming redesign. I like the flexibility in choosing what we work on. More recently, I took up a project that was a bit unlike what I have done before, and it ended up requiring me to do a bit of research, but I wanted to take on the project so that I could learn something new.
How do you like living in St. Louis?
Really enjoy it! St. Louis, I feel like, is that perfect size, so there are so many cool things going on and activities to participate in, but it's still small enough to feel a sense of closeness to the other residents. I run into people I know pretty often around St. Louis and have multiple "small world" moments, which I enjoy. Nothing ever seems that far away in St. Louis, which makes getting around not difficult. Also the cost of living is 👌👌, which has been able to help me fund and cultivate new hobbies.
What are a few of your favorite things about working for LACRM?
I think I've developed a La Croix addiction because of the La Croix fridge. But besides that, I really love the people here! We're a small company, so I feel like we all know each other pretty well. During my time here, I've been able to learn a lot from everyone about things outside of work. Everyone genuinely wants to help one another, so I never feel at a loss because I know someone will help me when I'm struggling, just as I would help them.
What do you think separates LACRM from other companies?
I genuinely think that LACRM cares a whole lot more for its own people, as well as the customers. I always feel comfortable, taken care of, and encouraged to grow both career-wise and personally. The amount of care and responsibility LACRM takes towards our customers I think definitely goes above and beyond, and I think because everyone is always quick to offer help that there is such a genuine feeling of doing good work around here.
Is there anything else you’d like to say to someone considering applying for a role at Less Annoying?
Just apply! You miss 100% of the shots -- something blah blah something. A lot of thought has been put into the interview process to make both parties as informed as possible. Through the interviews, you'll get to meet many of us and get what I think is a good sense of LACRM, its people, and how it all goes down. For myself, I never thought I would be a software engineer when I was thinking about careers during my college days, and even when I just started as a CRM Coach, I thought that I would be bad at it. But in each role, I've learned and grew so much and am now really proud of what I do.

Here are a few of the reasons you might love working with us:
Work remotely
We have an office that we hope you’ll love to work in. But sometimes you just want to work from home, or even work while traveling. We give all full-timers the flexibility to spend some time working away from the office if they want.
Our customers love us!
It can be really demoralizing to work at a company that isn't providing real value to its customers. We don't have that problem. Read these testimonials to see what we mean.
No dress code
Stuffy isn't our style. We'd prefer if you don't show up in your skivvies, but otherwise you can dress however you'd like.
Competitive salary
This isn't one of those startups where we expect you to live off Ramen Noodles. We'll start you off with a competitive salary, and we have generous raises guaranteed each year.
Generous vacation policy
All employees (including interns) get plenty of time off. Between vacation and holidays, it comes out to a day off for every two weeks you work.
Be a part of the team
We're a small business which means you'll be working closely with each and every one of us. You'll be an important part of our team from day one.
We're family. Literally.
The co-founders are brothers and their mom is a professional food blogger. That means we all get amazing home-cooked lunches from time to time. How many companies can say that?

Tons of responsibility
We don't like managing people, which is why we hire people who don't need to be managed. You'll have the freedom and autonomy to ensure your own success.

You're a good fit if...
You're comfortable communicating
You need to be a strong speaker and writer. Whether you're dealing with a customer or commenting your code, your ability to clearly articulate your thoughts is essential.
You are self-motivated
We won't micromanage you, because that's annoying for everyone involved. But it will become obvious quickly if you're taking that luxury for granted. If you need someone prodding you to be productive, this isn't the environment for you.
You're tech-savvy & tech-passionate
This is a tech startup, so you'll obviously need to be web-savvy and computer-literate. Our customers think of us as their technical experts, and we need to live up to that reputation.
You are energetic and fun
Tyler loves snowboarding and Jack in the Box. Michael loves wheat beers and lives and dies with the Cardinals. Mitch acts and does improv comedy in his free time. We love our work, but we believe in having fun while doing it, and in being well-rounded individuals.
You like Imo's Pizza
There are two kinds of people in the world: people who love Imo's Pizza, and people who haven't yet fallen in love with Imo's Pizza. If you're in the latter group, don't worry, we'll work on it.
You're not a good fit if...
You're all about the corporate ladder
We hate bureaucracy. We don't plan on ever having a bunch of different levels of management. If you enjoy doing quality, meaningful work, you'll fit in. If you can only feel successful by being promoted above other people, this is not the place for you.
You're dishonest or untrustworthy
You’ve probably been lied to by companies before. It is depressingly common these days. That sucks, and we never, ever do that to our users. You will never be pressured to misrepresent or obfuscate the truth in order to secure a customer. We won't tolerate anyone who compromises our company's integrity.
You're overly formal
We want you to behave like a human, not a corporate drone. If you believe that wearing a suit makes you a professional or you've ever used the phrase, "We apologize for any inconvenience this may have caused" then you probably wouldn't be a good fit here.
You're looking for a sexy startup gig
If you've seen The Social Network one too many times and that's the type of place you want to work, then you should look elsewhere. Yes, we're a startup, but we're also practical. You're not going to become an overnight billionaire, and we don't haze the interns. We're going to make sure that you have a great work environment and rewarding projects to work on, but this is still a job, not a frat house.

What positions are available?
CRM Coach
We have filled all current CRM Coaching positions. If you'd like us to consider you for positions that open up in the future, feel free to reach out!
Hours: Full-time (40 hours per week)
Location: St. Louis, MO
Salary: $54,000 (with guaranteed $10,000 raises each of your first seven years)
As a CRM Coach, your main responsibility will be to help our customers get up and running with our product. The team is still small, and you’ll be an integral part of the business. Our customers are small businesses in all different industries, and because every business is different, many of them will need your help understanding just how our software can fit into their organization. Your role will consist of answering questions via email and phone, as well as offering detailed phone consultations for new customers. (Don’t worry, we’ll provide all of the necessary training to familiarize you with our product!).

But there will also be the opportunity to branch out! From marketing to design to sales to blogging, you'll have time to pursue new skills and broaden yourself professionally. Your primary task will be working with our users and answering their questions, but if you want to branch out, we will make sure you have time to do so. You'll never need to feel like you're stuck in a rut!

You'll need to be an excellent writer and confident on the phone. This job is ideal for people who like helping other people solve real problems.

CRM Coach Intern
Note: We have filled all of these positions for the summer of 2020. If you're interested in interning next year, feel free to reach out!
Hours: Full-time for three months (summer 2020)
Location: St. Louis, MO
Salary: $3,000/month
As an intern, you'll have the same responsibilities as a full-time CRM Coach (see the description above).

We know that internships can be boring and useless, and we have no interest in wasting your time or our money. We'll be giving you real responsibility, and we're open to accommodating the kind of work you're interested in doing. Your primary task will be answering questions via email and phone, but if you want to branch out, we will make sure you have time to do so.

This is an opportunity for us to evaluate you, and for you to evaluate us. If things go well, this internship can lead to a full-time role down the line!

Software Engineer Intern
We have filled all of these positions for the summer of 2020. If you're interested in interning next year, feel free to reach out!
Hours: Full-time for three months (summer 2020)
Location: St. Louis, MO
Salary: $3,000/month
This is a unique opportunity to get the true startup experience! Our software engineering team is still small (just four people) and you'll have an opportunity to work on technical challenges that touch every aspect of the business. Because we're still so small you'll be working directly with the co-founders and you'll be involved in important design and business discussions that you just won't get at larger companies.

We make web-based software, so most of your time will be spent with web technologies. This is a full stack position, so you'll be expected to work on everything from the back end (PHP, MySQL, building out our API, etc.) to the front end (HTML, CSS, Javascript, React, etc.). It's fine if you aren't familiar with those languages yet, we'll help you learn!

During the internship we'll start you off with some smaller projects to get your feet wet, and then work up to a larger project that will be the main focus of your internship. The exact project will depend on your skills and interests, but we'll be sure to find something that you really want to work on.

If you have any questions for us before applying, feel free to send us an email.