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Less Annoying CRM is a tech start-up based in St. Louis. Our goal is to help small businesses succeed, and we're looking for great people to join us.
About us Why work here? Are you a good fit? Job openings / Apply
At Less Annoying CRM, we're not interested in being typical. It's right there in the name -- we're passionate about improving on the status quo. We like to start with a good idea and refine it by thinking critically about every aspect of that idea. That goes for our product (Less Annoying CRM), our company culture, and even our hiring process. We want intelligent, curious, and gregarious people who share that perspective.

We have a foot planted firmly in two opposite worlds: We're self-funded, which means we're practical, stable, and deliberate. But we're also a tech startup, which means we're flexible, fun, and agile. We're looking for people who take responsibility seriously, who understand our mission and culture, and who can enjoy life while keeping pace in a fast-paced work environment.

Our St. Louis roots go deep. Our co-founders grew up in University City, our office is located downtown, and we are eager to be a part of the entrepreneurial renaissance that is underway here in the Lou.

Sounding good? Read on.
This is Emily
(CRM Coach)
Emily graduated in 2014 with a degree in English Literature. Now she spends her time exploring everything St. Louis has to offer, and helping our customers get the most out of our software. She wants to share her experiences with you!

Interview with Emily Schwab, a CRM coach who started in 2014:

What were you doing before LACRM?
I was an English major at WashU and a member of the crew team. I stayed pretty busy with classes and the team, in part as an attempt to avoid the fact that I really was going to graduate and enter the "real world." I had no idea what I wanted to do after graduation so I was feeling more than a little bit lost.
What appealed to you about the job at LACRM?
I was wandering around the Career Fair pretty aimlessly when Alex Haimann pulled me in and started talking. It quickly became clear that Less Annoying CRM was different, and not just because they were wearing t-shirts at the Career Fair. I’d never worked for a small business before, and I really liked the idea that I could be a valuable part of a small team. I also thought it could be a great place for me to learn more about technology while helping others.
What was the interview process like?
After the Career Fair, I sent in a resume and writing sample (they didn’t want a cover letter, much to my relief). Next, I interviewed with Tyler, Michael, and Mitch in person. We talked about everything from my classes and interests to technology and the customer service team. Then I filled out some practice contact forms and scheduled another interview, this time with the whole team. I did a Google hangout to get to know everybody. The interview was more about getting to know each other than drilling me, and we talked about my interests and goals. This was also a great chance for me to learn more about the company, and I had some questions about life and work with Less Annoying CRM.
When you first started, what was the experience like?
My first week was spent with Michael and Tyler as they explained the system and company history to me. They taught me everything I needed to know about the software, and then I was given some time to try things out on my own and play around to get to know the system even better. By the end of the week, I got to answer my very first email from a customer. Michael helped walk me through it to get started, and over time I started answering more emails. During my first week, and even now, I’ve always been able to ask lots of questions. Something great about LACRM is that you’re not expected to know everything, but you are expected to be honest about what you don’t know, particularly with customers.
Now that you've been at LACRM for a while, what is your day-to-day life like?
My day starts with clearing out my inbox; I’ll go through and answer any contact forms or emails from the night before. Depending on the day, I’ll then dive into my 20% project, answering the phone, or giving consultations. Consultations are always fun for me because I get to hear about other small businesses and the amazing things they’re working on. I can teach them the best way to use our system for their own success, and they tend to get pretty excited when they see how we’ll work for them. Many of our customers have never used a CRM before, and being able to get it working exactly for their individual business is really rewarding.
You're an English major. How do you feel about being a CRM coach?
I love it! I knew I liked working with people, but I didn’t really know how that could apply to a job. As a CRM coach, I’m able to use the writing and communication skills I’ve developed as an English major while helping people solve real problems.
What is living in St. Louis like after graduation?
It’s very different than I expected. I knew that I didn’t really make it outside of the WashU bubble, but I didn’t know how much I was missing! There are a ton of things to do in St. Louis, and a lot of them are free. There are a number of restaurants and festivals in St. Louis, and I’m just starting to explore all of those. There are also a lot more neighborhoods in St. Louis than I was led to believe, and they all have different influences and attractions.
What are your favorite things about working at LACRM?
Customer Service has a pretty bad reputation these days, and it’s a great feeling to help our customers and show them that we really do mean we’re here for them. I also really like the environment; I get to work with a group of people who are passionate and driven to create excellence within the company, but who still know how to relax and have fun. Also, no suits!
What do you think separates LACRM from other companies?
For me there are two major differences between LACRM and other companies. One is that our customers really do like us. They might get a little frustrated with technology, but when we answer phone calls and emails they’re grateful to learn that we understand, we’re real people, and we’re here to help them. The other major difference is that every opinion at LACRM matters. As a new employee, my voice and opinions mattered just as much as everyone else; I didn’t get shuffled off because I was new or wasn’t sure what we were talking about. And if I didn’t know what we were talking about, the team was happy to take a couple minutes to explain to me what was going on, and what it meant for Less Annoying CRM.
Is there anything else you'd like to say to someone considering applying for a position at LACRM?
Go for it! If you want to apply, or know someone who does, feel free to contact me. I’m happy to talk more about Less Annoying CRM, and answer any questions or concerns you might have. If you want to grab coffee or chat sometime, give me a call at (314)-222-2750, or shoot me an email at I was in the same position not too long ago, and feeling pretty lost, so I’m happy to help you any way I can!

This is Mitch
At night, Mitch performs on an improv comedy team and tries out some of the lesser-known St. Louis restaurants. During the day, he improves our software and builds new tools for our customers. He joined the team in 2013, and he's going to tell you a bit about what it's like working at Less Annoying CRM.

Interview with Mitch Eagles, a developer who started in 2013:

What were you doing before LACRM?
I was a physics major at WashU and, to be honest, I was feeling pretty nervous about graduation! I pretty much knew that I didn't want to go to grad school (which was a common path for those in my position) and that I didn't want to be at the bottom of some stodgy corporate hierarchy. Problem was, I wasn't sure exactly what I did want to do.
So you started as a CRM Coach and made the transition to Software Developer at LACRM. What appealed to you about being a developer? What was the transition like?
I did a little bit of programming at college, and I really enjoyed it. While I was a CRM Coach, that interest led me to taking on some small programming side projects. Those projects got larger and larger, and eventually I thought that I might be able to contribute more to LACRM as a developer. I let Tyler (our CEO) know that I was interested in making the switch, and I started the transition to full-time developer right away. Since I had already done some programming at LACRM, it was a pretty easy process.
What is it like being a software developer at LACRM? What types of projects do you work on?
I started off with small projects, minor improvements, some bug fixes and the like. As I got more comfortable with development, I got to take on bigger projects. My favorite projects to work on are those that really help the CRM coaches. Since I have been on that side of the product, it feels really good when I make the CRM better for the other coaches, or when I make it better for our customers (which in turn makes things better for the CRM Coaches, too!).
What types of things have you learned since you started?
Pretty much everything I know! Since I started off with a pretty basic background in programming, I jumped right in, which turned out to be the best way for me to learn. I've always enjoyed problem solving and thinking systematically, but working with code has really strengthened those muscles. It's easy to build something from scratch on your own, but working with a product that has already been built by others forces you to expand your thinking, and to work within what's already built. I think a lot of folks think of programming as a solitary, walled-off world, but it's actually extremely important to be able to understand what your collaborators have built and how to utilize that.
What is your day-to-day life like as a developer with LACRM?
It depends on what I'm working on. If it's a larger project, I usually try and draw up a diagram, or write out on paper what I'm trying to get done. That way I'm not just hodge-podge trying to figure out what I need to do. If I'm working on fixing something that's buggy or if I'm adding to a feature that already exists, I'll usually start the day by tackling what already is there and figuring out how it works, and from there I can figure out what I need to change or fix to accomplish my goal.
What are your favorite things about working at LACRM?
The atmosphere at LACRM is awesome, which is definitely thanks to the other cool cats who work here. There's none of the corporate pretension that I hear some of my friends talk about. We're just a bunch of folks that want to provide a good service to small businesses. For me, that's creating a good product. For CRM Coaches, that's providing great customer service. In either case, it feels great to be able to give people just what they're looking for.
What is living in St. Louis like after graduation?
It is so different than I expected! While at school, I considered myself at least slightly free of the "WashU bubble." Boy, was I wrong. This city is full of hidden gems (and a lot of them are free). Great food, beer, sports, and a huge variety of neighborhoods, each with their own personality. I've also gotten really into the St. Louis music and arts scene, which is surprisingly more vibrant than my time at WashU led me to believe.
What do you think separates LACRM from other companies?
The "less annoying" aspect doesn't just apply to interactions with their customers. It feels to me like a lot of other companies are greedy, unhelpful, and mircomanagey. You are a pawn to them just as much as their customers are only pots of money, which is no way to sustain a company. That isn't at all my experience with LACRM. I am a valued and significant part of the company, and our customers are more than just their wallets.
Is there anything else you'd like to say to someone considering applying for a position at LACRM?
Do it! This is an awesome team of people. If you have any questions at all, feel free to give me a call at (314) 222-0994 or send them my way at I'd even be happy to meet up and grab coffee or something, and chat about Less Annoying CRM. I was in the same place a couple years ago (boy, does time fly!), and I'm happy to help in whatever way I can.

Here are a few of the reasons you might love working with us:
Flexible hours
Morning person? Come in early (and leave early). Night person? Come in late. This is only a 9-5 job if that's what you want it to be.
Our customers love us!
It can be really demoralizing to work at a company that isn't providing real value to its customers. We don't have that problem. Read these testimonials to see what we mean.
Work remotely
We have an office that we hope you’ll love to work in. But sometimes you just want to work from home, or even work while traveling. We give all full-timers the flexibility to spend some time working away from the office if they want.
Competitive salary
This isn't one of those startups where we expect you to live off Ramen Noodles. We'll start you off with a competitive salary, and you'll be rewarded for being an early employee as we grow.
No dress code
Stuffy isn't our style. We'd prefer if you don't show up in your skivvies, but otherwise you can dress however you'd like.
Be a part of the team
We're a very small company right now which means you'll be working closely with each and every one of us. You'll be an important part of our team from day one.
Flexible vacation policy
We don't have a strict vacation policy for full-timers. As long as you're getting your work done, you'll have the freedom to travel as much as you want.
Crazy growth potential
We may be small now, but we won't be for long. Since you'll be getting in at the ground floor, you'll have plenty of opportunities to grow with the company.
We're family. Literally.
The co-founders are brothers and their mom is a professional food blogger. That means we all get amazing home-cooked lunches from time to time. How many companies can say that?

Tons of responsibility
We don't like managing people, which is why we hire people who don't need to be managed. You'll have the freedom and autonomy to ensure your own success.

You're a good fit if...
You're comfortable communicating
You need to be a strong speaker and writer. Whether you're dealing with a customer or commenting your code, your ability to clearly articulate your thoughts is essential.
You are self-motivated
We won't micromanage you, because that's annoying for everyone involved. But it will become obvious quickly if you're taking that luxury for granted. If you need someone prodding you to be productive, this isn't the environment for you.
You're tech-savvy & tech-passionate
This is a tech startup, so you'll obviously need to be web-savvy and computer-literate. Our customers think of us as their technical experts, and we need to live up to that reputation.
You are energetic and fun
Tyler loves snowboarding and Jack in the Box. Michael loves wheat beers and lives and dies with the Cardinals. Mitch acts and does improv comedy in his free time. We love our work, but we believe in having fun while doing it, and in being well-rounded individuals.
You like Imo's Pizza
There are two kinds of people in the world: people who love Imo's Pizza, and people who haven't yet fallen in love with Imo's Pizza. If you're in the latter group, don't worry, we'll work on it.
You're not a good fit if...
You're all about the corporate ladder
We hate bureaucracy. We don't plan on ever having a bunch of different levels of management. If you enjoy doing quality, meaningful work, you'll fit in. If you can only feel successful by being promoted above other people, this is not the place for you.
You're dishonest or untrustworthy
You’ve probably been lied to by companies before. It is depressingly common these days. That sucks, and we never, ever do that to our users. You will never be pressured to misrepresent or obfuscate the truth in order to secure a customer. We won't tolerate anyone who compromises our company's integrity.
You're overly formal
We want you to behave like a human, not a corporate drone. If you believe that wearing a suit makes you a professional or you've ever used the phrase, "We apologize for any inconvenience this may have caused" then you probably wouldn't be a good fit here.
You're looking for a sexy startup gig
If you've seen The Social Network one too many times and that's the type of place you want to work, then you should look elsewhere. Yes, we're a startup, but we're also practical. You're not going to become an overnight billionaire, and we don't haze the interns. We're going to make sure that you have a great work environment and rewarding projects to work on, but this is still a job, not a frat house.

What positions are available?
CRM Coach
Hours: Full-time (40 hours per week)
Location: St. Louis, MO
Salary: $54,000 (with guaranteed $10,000 raises each of your first seven years)
As a CRM Coach, your main responsibility will be to help our customers get up and running with our product. The team is still small, and you’ll be an integral part of the business. Our customers are small businesses in all different industries, and because every business is different, many of them will need your help understanding just how our software can fit into their organization. Your role will consist of answering questions via email and phone, as well as offering detailed phone consultations for new customers. (Don’t worry, we’ll provide all of the necessary training to familiarize you with our product!).

But there will also be the opportunity to branch out! From marketing to design to sales to blogging, you'll have time to pursue new skills and broaden yourself professionally. Your primary task will be working with our users and answering their questions, but if you want to branch out, we will make sure you have time to do so. You'll never need to feel like you're stuck in a rut!

You'll need to be an excellent writer and confident on the phone. This job is ideal for people who like helping other people solve real problems.

Click here to apply

CRM Coach Intern
Hours: Full-time for three months (summer 2020)
Location: St. Louis, MO
Salary: $3,000/month
As an intern, you'll have the same responsibilities as a full-time CRM Coach (see the description above).

We know that internships can be boring and useless, and we have no interest in wasting your time or our money. We'll be giving you real responsibility, and we're open to accommodating the kind of work you're interested in doing. Your primary task will be answering questions via email and phone, but if you want to branch out, we will make sure you have time to do so.

This is an opportunity for us to evaluate you, and for you to evaluate us. If things go well, this internship can lead to a full-time role down the line!

Click here to apply

Software Engineer Intern
Hours: Full-time for three months (summer 2020)
Location: St. Louis, MO
Salary: $3,000/month
This is a unique opportunity to get the true startup experience! Our software engineering team is still small (just four people) and you'll have an opportunity to work on technical challenges that touch every aspect of the business. Because we're still so small you'll be working directly with the co-founders and you'll be involved in important design and business discussions that you just won't get at larger companies.

We make web-based software, so most of your time will be spent with web technologies. This is a full stack position, so you'll be expected to work on everything from the back end (PHP, MySQL, building out our API, etc.) to the front end (HTML, CSS, Javascript, React, etc.). It's fine if you aren't familiar with those languages yet, we'll help you learn!

During the internship we'll start you off with some smaller projects to get your feet wet, and then work up to a larger project that will be the main focus of your internship. The exact project will depend on your skills and interests, but we'll be sure to find something that you really want to work on.

Click here to apply

If you have any questions for us before applying, feel free to send us an email.

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