Zoho and LACRM offer many of the same features. At the end of the day, both CRMs will store your contacts, track events and tasks, and manage your workflows. What sets CRMs apart from each other? In general, most CRMs focus either on number of features or usability.
Zoho offers more features than LACRM, while LACRM is more user-friendly. This approach makes Zoho harder to learn, and nearly impossible to use if you haven't completely customized it and set up each feature. LACRM is customizable too, but we make some of the hard decisions for you. That way, you can jump right in and start using the CRM to grow your business.
Zoho also offers very sales-oriented features, such as deal and product tracking, and integrations for call centers, that LACRM does not -- our product is used by salespeople, but also by travel agents, realtors and more. LACRM centers contacts and companies, while Zoho is not centered on any one thing -- there are deals, leads, accounts, and contacts. LACRM has a smaller scope: we want to help you track your interactions, such as conversations and sales, with these contacts and companies, while Zoho tracks many things at once and offers deep integration with its other business software.
In the end, you can boil it down to this: LACRM is a better option for users who need something simple that they can use without weeks of training, while Zoho would be best for someone who wants a software suite or who depends on one of their specific features.
Zoho offers five tiers of CRM service. Someone looking for a simple, small business CRM would most likely consider their Free and Standard plans.
Zoho's Free plan is limited to 10 users, does not offer mass emailing, email logging, customer service via phone, custom reports, groups, custom fields, call center integrations, or Google Calendar or Contact sync. It's still a powerful CRM, but won't work for anyone who depends on one of those features.
Zoho's Standard plan is their most similar offering to LACRM. It's $15 per user per month, or $12 per user per month if you pay for a whole year upfront.
LACRM is $15 per user per month with no annual contract—you can cancel anytime. We don't have tiered pricing, so every customer gets full access to our site and all of its features. All users get full customer service, including personal phone and email support, screensharing calls, and importing help! We train you and your whole team, and our support doesn't end after your free trial— we're always here for you.
Summary: LACRM offers more helpful features than Zoho Basic. More expensive tiers of Zoho have more features, but they also make things more complicated.
Easily create and view groups of contacts. It's a great way to keep track of people! Zoho Standard limits you to 10 groups, and groups are mainly for organizing sections of your CRM, not sorting contacts.
Add as many fields to your contacts, companies and pipelines as you want! Zoho Standard limits you to 10.
Call or email one of our CRM Coaches anytime! We're happy to answer all of your questions, import your contacts, or schedule screensharing calls to demo the CRM.
Zoho charges $10 for exports above 1000 records. LACRM offers free data exports anytime!
Manage your leads and workflows, and view reports their on progress. A great way to track interactions, sales, and more!
Track emails you send to clients by logging them in the CRM.
Zoho offers an app, we have a mobile site you can pin to your home screen.
Zoho offers phone support for paying customers, LACRM offers phone and email support for everyone, even demo users.
You can create charts based on your data, which is great if you need to present to a manager.
A tracking tool specifically for project progress.
Set up instant alerts and tasks.
Zoho application suite, Twitter, Facebook, Slack, Google Tasks, various call center tools, and more via extensions and API work.