Zoho has a ton of features. More than LACRM, without a doubt. But no small business needs all of the features that Zoho offers. Zoho users who switch to LACRM do so because they realized that they don't want to be paying for features they don't need or don't use.
By having only features that small businesses use every day, without all the confusing tools and upsells in Zoho, LACRM is infinitely more user-friendly (some might even say the easiest to use).
"We started using Less Annoying CRM many years ago when we were looking for an affordable 'less fussy' CRM to help with managing our small business contacts. We did not need all of the bells and whistles charged by the much bigger companies, that we would have paid for but not used. This company did exactly that, at a very affordable price."
Zoho is a sales-oriented tool. Built to track deals, sales, products, and even manage call centers, Zoho is powerful for any sales organization. But not every organization using a CRM is in sales.
Less Annoying CRM scales down the scope and lets you track interactions, conversations, and follow-ups with the people that make those sales succeed: your contacts. That's why LACRM is not only used by salespeople, but also by travel agents, realtors, insurance agents, non-profits and more.
"My last contact manager was powerful, full-blown...and a support nightmare. I just wanted a reliable package to manage info on my contacts. LACRM delivered."
No more paying per support call, or only getting support if you're on a specific price tier (you'll need to be on Zoho's $65/user Enterprise tier to qualify for all their support tools). Less Annoying CRM has the highest-rated customer service in the industry because we're a small business that knows how important it is to get answers quickly.
No catch here -- everyone at Less Annoying CRM gets free phone and email customer support, always.
"After spending hours with big companies, waiting to get help, answers or support in a crunch time, Less Annoying CRM feels like fresh air. If they don't actually answer the phone (rare) when I call, they get back to me right away and always make me feel like a priority customer even though I'm sure we are one of their smaller agencies."
The chart below compares Less Annoying CRM against the most comparable tier (in price and target market) of our competitor's CRM.