Less Annoying CRM has never raised prices in our almost 11 year history. Our product has always cost $10/user/month, but we can’t stay at that price forever.
Nothing! You’ll keep paying the same price as always, so this won’t impact you in any way. This isn’t one of those “you get a temporary reprieve and then we’ll jack up your prices in a year” type of things. You keep paying $10/user/month indefinitely.
If you’re currently paying $10/user/month, that will apply to all future users on your account. As long as you have your account created before July 22nd, 2020, you’ll only pay $10/user/month indefinitely even for users added after the price increase.
Our standard policy is that if your account lapses (either because you cancel it or because you have an unpaid invoice) you have up to a year to reactivate it before we permanently close it and delete all the data. When you reactivate an account, we’ll honor whatever the original pricing was. So as long as you still have the ability to access an account that was created before 7/22/2020, you’ll keep the old $10/user/month pricing.
If you let your account lapse for more than a year, you’ll need to sign up for a brand new account, so the pricing for that will be $15/user/month.
No problem! As long as your account exists before July 22nd, 2020, you’ll be locked into our old pricing indefinitely. That applies even if you’re still on your free trial and haven’t paid yet.
All new accounts started on or after July 22nd will have the new pricing, even if you’ve previously been a customer on a different account. But if you really just want to clear out your existing account and start from scratch, let us know and we can help with that. That way, you won’t need to create a new account, so you can keep the old pricing.
Good question! We take our commitment to customers very seriously which is why we’re indefinitely honoring our original price for existing customers. But pricing does need to be tweaked over time for a variety of reasons. Here’s a detailed description of why and how we decided to change our prices.
As always, if you have any questions or comments, don’t hesitate to reach out!