COVID-19 leaves travel agencies and small businesses everywhere feeling strapped -- it's a high hurdle, but it's one the entire small business community is jumping together. For more advice from other small business owners on staying adaptive and coming out of this strange time on top, subscribe to LACRM's new newsletter just for small business community tips!
With business slowing down temporarily due to shelter in place orders, now is the perfect time to find the right tools, or reconsider the tools you’re currently using. You can take this downtime to transition between systems, and educate yourself and other team members on what systems you have in place.
An accounting tool can be a massive help as it allows you to better track invoices and payments, so it may warrant a higher budget than a program in another category. As you begin your search, you should also keep in mind that some tools can do multiple jobs, and if you find one of those you can combine the budgets for both categories into the cost of a single tool. If you’re a member of a host agency, be sure to check with your host agency too. Your host agency may have recommendations, and they may have partnerships that’ll get you reduced prices.
As you consider your needs, don’t forget to consider what level of customer support you may need. If you’re more technically inclined, you might be happy with a program that offers a knowledge base of help articles, but has limited options for speaking with a person. If you’re more hesitant to use technology, you might prefer an option where you can call someone and get additional onboarding support.
Be sure to keep any budget limitations you may have in mind as well. Travel specific programs with plenty of integrations may be more costly than more basic tools without integrations. To help with your travel tool search, we’ve come up with a short list of tools in different categories.