Company Philosophy

Musings on business strategy, product design, and anything else we're thinking about as we grow Less Annoying CRM.
Resources > Company Blog > Company Philosophy
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The decision of whether or not to raise money from investors is a huge and very difficult one for most startups. This post explains why we bootstrapped.
Everyone has used software that gets worse over time. This post tries to explain why it happens, and what you can do about it.
No one likes dealing with a pushy salesperson. Put the customer's needs first, and your needs second.
The Less Annoying CRM calendar just got a major upgrade! From major speed improvements to an improved layout engine, you're going to love your new calendar.
As an aspiring startup CEO, I enjoy watching interviews with successful tech entrepreneurs. I find that interviews can be a great way to learn from...
About a year ago, Less Annoying CRM began a major project: a complete code rewrite. We abandoned that project, and this blog post explains why.
A few months ago we set a goal of getting as many trial users as possible on the phone. It became clear to us that our customization options were p...
If Less Annoying CRM were a brick-and-mortar, we’d have that clichéd sign on the wall: We reserve the right to refuse service to anyone. One of the...
If you follow baseball at all, you are probably familiar with the concept of ERA as a summary statistic of a pitcher’s performance. You may also be...
I help my mom run a cooking blog called The Yummy Life. She writes all the content, and I make sure the site actually works. We've been at it ...
If you read Part 1, you know what this is all about. If not, go read it!Let’s jump right in and check out the second tablet before Moses’ arms get ...
I've been doing customer service for my entire professional life, and luckily, I’ve had the pleasure of working at two small companies that ar...
Listen, I know you’re in a hurry. This won’t take but a second. You’ll be out of here in a few minutes, tops. Let's talk about an...
About two years ago, a Vietnamese sandwich (banh mi) shop opened up near my apartment in San Francisco. In Vietnam, banh mi is street food that you...
If there's one thing we like to talk about on this blog, it's great software. But unfortunately most software isn't great. Most software is ove...
Today's post might seem off-topic, but it does relate to technology in the end. Bracken and I are fans of the St. Louis Rams. In case yo...
Christmas is just a few days away, and businesses are scrambling to squeeze every last penny they can from desperate shoppers.
Unless you've been hiding under an Internet rock for the past few days, you've probably heard by now about the massive security bre...
For the past month or so, We've been working on a project that we're calling "LAS 2.0". It's basically a complete re-think...
My last post discussed what it means to be a lean startup. In it, I suggested that lean startups need to "release early and release often.&...
The internet has opened up all kinds of new opportunities for businesses in the last decade. At Less Annoying Software, we're taking advanta...
Over on the software side of the Less Annoying world, Tyler and I have recently been working on a pretty substantial redesign of the interface f...
If you're reading this from an email or RSS reader, you may need to click through to the full post to watch the video I just read t...
Last week I wrote about how AT&T's poor service effectively makes the Apple iPhone a bad product in many areas. This is consistent with ...
I've recently had occasion to try out a variety of different sports websites. During the process, I ran across a live game cast from Co...
Resources > Company Blog > Company Philosophy
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