Update: This post introduces the idea of Google Docs templates. If you want to see step by step instructions, check out our tutorial: Make an invoice with Google Docs.
One of the most common problems I hear about from people that work at small businesses is that there are a lot of tasks done by hand when they should be done on a computer. Most companies seem to use software to help with the most important aspects of the business, but they can't justify the cost of buying special software for the non-essential tasks.
For example, a small insurance agency might use a CRM because it's closely related to the core of their business, but they might not have good time tracking or project management tools because those aren't as important.
If this sounds familiar, you should look into the templates in Google Docs.
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Co-founder and CEO of Less Annoying CRM
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